有问题，联系 Heymi。
更新日期 / Last updated: 2026-10-20
Help with recording, translations, notes, your account or a purchase.
人工客服 / Customer support
popeyer@foxmail.com由 Heymi 个人运营者处理，中英文均可。点击邮箱会打开你的邮件应用；如果没有打开，请复制邮箱地址，在自己的邮箱中发送。网站不会自动提交工单，需要你在邮件应用中自行发送。
Email support is handled by Heymi’s individual operator in Chinese or English. Send the message using your own mail app. This page does not automatically submit a support ticket.
写邮件 / Email support说明发生了什么 / What to include
- 账户：登录邮箱、时间、设备与 App/浏览器版本。Account: sign-in email, time, device and app/browser version.
- 处理问题：操作步骤、错误提示；必要时提供脱敏短句。Processing: steps, error message and a short redacted example if needed.
- 订单：订单号、购买日期与收据邮箱。Billing: order ID, purchase date and receipt email.
请勿发送密码、验证码、API 密钥、完整银行卡号、证件或敏感会议全文，无需上传完整录音。Do not send passwords, verification codes, API keys, full card numbers, identity documents or confidential recordings.
常用入口 / Find the right help
- 麦克风与转写 / Microphone and transcription
- 外语翻中文 / Translation
- AI 纪要与原文核对 / Meeting notes
- 隐私、账户删除与 AI 内容反馈 / Privacy, deletion or AI feedback：请使用账户邮箱来信，以便核实身份。Please write from your account email so we can verify ownership.
- 付款与退款 / Payments and refunds：正式充值尚未开放，沙盒不扣真实款项或发放真实时长。Live sales are closed; sandbox tests do not charge money or grant service credits.
客服并非全天候在线，请勿用于紧急求助。暂未收到回复时，请保留原邮件和收据，回复同一邮件补充信息。Support is not staffed around the clock. Keep your original email and receipt, and reply in the same thread to follow up.